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Centralized and Distributed Call Recording

Affordable and highly secure call recording is mandated by legal and regulatory obligations.

In a centralized call recording scenario there is just one server needed which runs the AND Phone Recorder software. In this case the Linux/Appliance version of the software has to be used and the whole management of the system is done on the recording server. Centralized call recording is usually found wherever all calls to be recorded are available at one location.

Smaller environments, usually with centralized call recording, need just one server where the whole functionality is implemented and can even be upgraded with other AND Phone services on the same server.

In a distributed call recording scenario there are multiple recorder servers (called sensors) to record voice conversations and optionally one AND Phone Recorder Management server. While the sensors have to run the Linux/Appliance version, the management server can be operated on Windows OS as well. Environments with higher call recording volume or a distributed environment can combine multiple sensors and distribute the calls between the sensors.

High Scalability

The AND Phone Recorder scales from just a few recorded calls to thousands of concurrently recorded calls. Especially upgrading an existing environment can be easily achieved by adding recording sensors without interrupting your network services.

Using a hierarchical approach eases integration of headquarter and branch office recording with centralized administration and maintenance.

Authentic Evidence Recording

The AND Phone Recorder stores all recorded calls in an encrypted format to make sure that recorded phone calls are not misused. Even if recorded phone calls are offloaded to a backup system they are still stored in an encrypted format and can be replayed only by authorized personnel.

Additionally all calls are signed to make sure there is no manipulation with the call or caller information, like calling party, called party or the time of the call. Whenever calling information is secretly changed the signature will change and indicate tempering of the recorded call. These features are especially important for legal and regulatory compliance.

For special environments or when workers’ council requires it there is the option to use dual control administration system. The dual administration system ensures that there are always two people re-quired to listen to recorded calls.

Recording Encrypted Calls

The financial industry requires encrypted calls but still needs to record these calls. With the ANDTEK recording solution it is possible to record even end-to-end encrypted calls. Therefore it is possible to combine the benefits of call encryption and call recording at the same time.

IP Phone Interface

Recording of calls can be handled directly on the IP phone. Users can define which calls should be recorded and can stop recording of a call even during the call is in progress.

For convenient searching of recorded calls it is possible to assign custom tags to recorded calls. These tags can be entered even on the IP phone interface which is convenient for users and simplify finding specific calls.

Another feature of the IP phone interface is replaying recorded calls directly on the IP phone. Enabling these features allows a user to replay the last calls made from/to the IP phone directly through the IP phone speaker.

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